You get
Italian product 

from the factory in Italy
certificateв and covered
by 2-year legal guarantee.

 

Return

TutITALIA operates a "No-Fuss" returns policy. If you're not happy with an item please fill in the returns form. In case of return of the Goods of good quality, the amount of returned funds is calculated based on the price of the order, minus the cost of delivery service. In case of return of the Goods of inadequate quality - or in the unlikely event that you have received the wrong item, the amount of funds to be returned includes the cost of the Goods and delivery charges.
 

Return of Goods of good quality

It is possible to make a return of the Good within fourteen days from the date when it was received, while this period includes all weekends and holidays. It is necessary to communicate the intention to return filling out  an application for a return.
 
Requirements for Good returned
 
There is a document confirming payment of the good;
The TutITALIA safety seal is intact and not damaged on the good;
The good has no damages and doesn’t look worn;
The good is returned in a complete set (designer packaging is also considered a part of the set);
The deadline for online application for return is 14 calendar days from the date of receipt of the order.
 
Sending the parcel back
 
After registering the return application you should fill in Customer’s Declaration form (you will find it in the parcel) and then use your chosen courier service to send the parcel with the good you return to the address
 
 Recipient  DELIS PRO DI DELTSOV ANDREY
 Country  Italy
 Index   47854 
 City  Montescudo (RN)
 Address  Via Ugo Foscolo, 79/C


In order that we can monitor the movement of the sending with the returning good, a scanned copy of the postal receipt must be sent to the e-mail address tutitalia@tutitalia.com

Customs documents to send the goods

If your country is outside the EU, your package will have to go through customs again. To send it back you will need 5 copies of the proforma invoice. Download proforma invoice form
 
Refund
 
Refund shall be made within 10 banking days after arrival of the good to our warehouse, inspection and examination (if necessary). The amount of returned funds is calculated based on the price of the order, minus the cost of delivery service. Money is returned to the Customer by bank transfer or bank card from which payment was made.
 
Accepted are returns of the Goods purchased on the Website only and only made by the person who made the order. If things are part of the set, only a complete set may be returned, and only in one package. Goods of the same order returned separately at different times and by different sendings, are non-refundable.
 
Website does not accept the return of Goods that do not meet all the required conditions. In this case the Goods will be sent back to the Customer’s address at his expense.
 
When returning the goods of good quality, purchased from outside the European Union with Tax-Free, the administrative fee of the company "Tax Free VAT Refund" will not be refunded. 
 
Return of Goods of inadequate quality
 
In case of return of the Goods of inadequate quality, the amount of funds to be returned includes the cost of the Goods and delivery charges. The Good of the inadequate quality means a Good which has defects and can not enforce its functional qualities. Difference in design elements from those stated in the description on the Website and shown in an image, including color accuracy within acceptable margins, is not considered a defect or dysfunction of the Good and can not be regarded as a sign of the Good of inadequate quality.
 
Sending the parcel back
 
After registering the return application you should use your chosen courier service to send the parcel with the good you return to the address:
 
 Recipient  DELIS PRO DI DELTSOV ANDREY
 Country  Italy
 Index   47854 
 City  Montescudo (RN)
 Address  Via Ugo Foscolo, 79/C


In order that we can monitor the movement of the sending with the returning good, a scanned copy of the postal receipt must be sent to the e-mail address tutitalia@tutitalia.com

Customs documents to send the goods

If your country is outside the EU, your package will have to go through customs again. To send it back you will need 5 copies of the proforma invoice. Download proforma invoice form
 
Refund
 
Transfer of funds to a bank account or a bank card, from which payment was made, in the amount of the total cost of the order, is carried out within 10 banking days after the arrival of the sending with the returned good at the TutITALIA warehouse, good inspection and examination (if necessary). Term for funds to be credited to the customer’s account, is determined by the internal regulations of the customer’s bank, and is usually 1 business day after the receipt of funds in the bank.