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Frequently Asked Questions
ALL PRICES ARE INITIALLY SET IN EURO (€)
YOU CAN SELECT THE CURRENCY IN THE TOP RIGHT CORNER OF THE SCREEN
- What does "Price in Italy" mean?
- Are all the products you have in stock?
- Why do you have lower prices than on the factory's official site?!
- Does TutITALIA sell factory seconds or discounted products?
- Does TutITALIA have discounts and seasonal sales?
- What payment methods does TutITALIA accept?
- Is it safe to use my credit card online at TutITALIA?
- Is my personal information kept private?
- For what time are the goods reserved for me for payment by bank transfer?
- How do I contact customer service?
- Can I order by phone?
- What do I do if the parcel does not reach or gets spoiled? Do I get a refund?
- What do I do if the product is defective?
- How do I return an item that i'm not happy with?
- When will I get a refund for my return?
- It has taken my order too long to arrive, and I would like to cancel it.
- I've forgotten my password.
- Why should I create an account?
- How do I find a specific item?
- How will I know you have received my order?
- Can I add to or change my order?
- I put goods in the Shopping Cart, but a few hours later it turned out that they had been sold.
- You say there’s a gift from Italy in every parcel. What are these gifts?
- ♦ What does "Price in Italy" mean?
The prices established on our website, are recommended by the manufacturers for Italian market. They may differ from the prices that apply in other countries. Please note that the shipping cost is added to the price of goods during the order. The cost of delivery depends solely on the weight of the parcel, and not on the number of products and their prices.
All items shown are in stock. If the item is marked as “In stock”, in the column "Availability" next to the image, the parcel may be sent to you immediately after the payment. If it is specified as "Pre-order", it means that the item is in stock at the factory and it takes 2 to 5 days to deliver it to our terminal. In this case, you must contact the operator to specify the delivery time.
We sell only original Italian products, each product has a warranty and a certificate, all products are brand new. We adhere to the price recommended for Italy. These prices may be lower than those established in other countries. However, there are people to whom our prices seem high. Will not please everyone! :)
We only sell current season collections from the most known and up-and-coming brands. Our pricing is in line with factory prices; we do not aim to discount the Brands we sell. If the goods are not sold by the end of the season, they fall into the "SALE" category, where they are assigned a discount.
Immediately after the registration on the site TutITALIA you will see lower prices for the new collections. TutITALIA, like all shops, offers seasonal sales. Please note we cannot guarantee that our sale prices will be equal to – or less than – discounts at offline boutiques.
- ♦ What payment methods does TutITALIA accept?
We accept VISA, Master Card, JSB, Diners Club, Maestro, PayPal and bank transfer.
Our site is as secure as we can make it. All card transactions on this site are processed safely and securely using MonetaWeb acquiring by Setefi (http://www.setefi.it/), an online payment gateway which encrypts your card details in a secure host environment using Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration. We never hold your credit card details on our website. Besides mentioned above, the 3D Secure online payment method is used when paying online at TutITALIA website. Learn more about 3D Secure online payment method
You can pay for your purchase within 1 day from the date of ordering, otherwise your order will be canceled. Waiting time of payment may be increased within reasonable limits (2-3 days) after consulting our manager. Our contacts
- ♦ How to find out the cost of delivery?
Delivery cost and times for a single product can be calculated in the Cards of goods. There is a field to the right of the photo in which it is necessary to select the country and the region. Delivery cost and times for entire parcel are calculated in the Shopping cart. Click on VIEW CART and select the country and the region.
The delivery time from Italy in the territory of the EU is 2-3 working days. Outside the Euro zone it is 8-12 working days (depending on the efficiency of the customs service). earn more about the delivery times
You can track your order using the tracking number (unique mail ID) which is stored in the shared mail database, on the websites of Italian Post or EMS Operator of your country. After the parcel has been shipped, we send you the tracking number by e-mail. Within two to three working days from the date of shipment of your parcel data will not be available on the website of the office of EMS in your country. However, the information about the movement of the parcel can be found on the Poste Italiane website the next day after shipping.
All parcels are delivered by EMS express service at the indicated delivery address from 9AM to 6PM, local time. You must specify the address where you will be at a specified time. Address can be both home and work.
- ♦ How do I contact customer service?
If you have a question that is not answered on our site you can email us at email@example.com, or ask a question to operator in chat.
Operators can advise you on goods or other emerging issues. However, according to the rules of online trading, placing your order by phone is impossible. You must do it yourself online on the TutITALIA website.
All our parcels are insured. If the parcel has been lost or spoiled, the whole amount of the booking would be refunded. For more details on return
We will refund you 100% of your order, including shipping costs, in case the goods are proved of inadequate quality. For more details on return.
TutITALIA operates a "No-Fuss" return policy. If you're not happy with the item for any reason – or, although unlikely, you have received the wrong item – please fill in the returns form and communicate the intention to return the good via email.
Refund shall be made within 10 banking days after arrival of the good to our warehouse, inspection and examination (if necessary). Money is returned to the Customer by bank transfer or bank card from which payment was made.
Unfortunately, due to turnaround time limits, we are not able to cancel or amend an order once it has been placed; however, you can always return an order to us within 14 days, following the return instructions. We will of course reimburse you for any return shipping costs which you indicate on your return form.
If you cannot remember your password, click on the LOGIN link at the very top of any page, and follow the "Forgot Your Password?" instructions.
- ♦ Why should I create an account?
We have designed TutITALIA.com to make your shopping experience as fun and simple to use as possible. Simply drill down into the department of the product you are looking for, or click on "BRANDS" at the left of any page and shop for the item this way.
Next, use the "Advanced Search", to select the desired characteristics. For example:
color black, genuine leather
Next, use the "Advanced Search" to select the desired characteristics.
For example: "clutch, the colors red, black, brown"
We also feature a product search box at the top right of each page: just type the brand, or product you are looking for and hit the "search" button. For example, if you request "TEMI", you will see all items with “temi” in the title, Ie bags Braccialini Temi and Braccialini Temini.
If you use this method, search results can show you goods that have been sold. In the cards of these products "AVAILABILITY" is indicated as "SOLD OUT". You can not order these products.
After you place your order, you will receive an email confirming that it has been received. Subject to approval by your payment card issuer or payment provider, and the shipping address being verified, your order will be accepted and the funds claimed from your account. We then locate the item in our warehouse and ship it to you based on the rate you have selected.
Unfortunately, due to fast turnaround times we are not able to cancel or amend an order once it has been placed; however, you can always return your goods to us within 14 days, following the return instructions.
Please be aware that even if the product is in your shopping cart it isn't reserved and might be bought by another customer while you are browsing. Putting in the shopping cart doesn't mean that goods are reserved for you. Purchased items become reserved after the completion of an order confirmation and payment.
A gift from TutITALIA may be packing of coffee, delicious chocolate tiles, wooden handmade figurine of the national fairytale hero Pinocchio, CD with Italian classical or pop music, and even an Italian coffeemaker "cafetiera" geyser type! We believe that you understand that we make gifts, based on the value of the order: the more expensive the purchase, the more expensive the gift. In addition, we give coupons for future purchases, branded pens with our logo and much more. You will be pleased!
- ♦ What is the legal entity of the company?
Online shop TutITALIA is owned by the company "Delis Pro di Deltsov Andrey", registered at the Chamber of Commerce of Rimini (Italy). Registration number (REA) RN323653, VAT 03984700405. To verify this information, you can visit the site of Italian Tax Comission www.agenziaentrate.gov.it, the site www.infoimprese.it or the site European Taxation Commission (www.ec.europa.eu) in the Online Databases / VIES.
~ Buone Compere! ~ Nice Shopping! ~