Who we are

What about delivery guarantees ?

TutITALIA guarantees that the parcel will be delivered on time. All sendings are insured. Delivery is carried out by world-famous courier services, having representative offices in Italy. The probability of loss of the parcel is less than 0.001%, but even in case of this rare failure you have no risk as we will refund the full cost of the order.

Why there are no reviews about you on the Internet ?

Almost all the reviews you see on the Internet are paid services of various agencies, that are affiliated with the search engines. With the help of sms and email-mailings the agency collects reviews from online stores customers, and sends them to the search engine. "The objectivity" is paid by the online store. We do not use these services.

Do I need to pay customs fees ?

There will be no customs fees if the cost of your purchase is less than the limit of duty-free importation established in your country. These limits are different in all countries. For example, in the United States this is 800 $, in Japan 10.000 ¥. Please check the detailed information on the website of your country's Customs Service.

Why does not the coupon work ?!

1. The coupon will not work if you are not logged in. Please sign in to account.
2. Maybe you are trying to apply a coupon to a product from SALE category. For such goods, coupons do not work.
3. Coupons received in the quiz are valid for an order worth more than 199 €.
4. Maybe you made a mistake entering the code?

How to return the goods?

If you did not like the purchase, or found a marriage, you can apply for a refund within 14 days after the date of delivery. If the defect appeared later, then we will have to send the goods to the factory for examination. The money will be refunded to the same card or bank account from which payment was made, within 10 days after the approval of the return.

Where is your company located ?

Our warehouse and office are located in the city of Saludecio (Emilia-Romagna region, Rimini province), 15 km from the Adriatic coast. All commercial activities are conducted on the territory of Italy. We are tax residents of Italy.